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All orders must be submitted online. If you have an existing order,
you may use the live-chat or call to make changes.
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 How can I
search by ITEM#, COLOR, SIZE, PRICE?
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To search our CATALOG DATABASE, click
HERE.
Catalog database shows all continued/current items that may or may not be available at the
factory or our warehouse.
Please note that availability of dresses constantly change.
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To search IN-STORE INVENTORY DATABASE, click
HERE.
In-store inventory database shows items that are available at our
warehouse, available for immediate shipping.
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How do I
find out if you have a DRESS IN STOCK?
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First, check our In-Store
Inventory Database
You can search by ITEM#, COLOR, SIZE or any combination.
If not available, you can check if it is available at the factory
by submitting Inventory
Check Request Form. (this feature may not be
available during the peak season)
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Where can I
find information on SHIPPING COST & DELIVERY TIME
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Click
here to view the shipping cost and delivery time.
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How
can I track my UPS & USPS package?
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UPS packages in transit can be tracked using your ORDER ID or
Tracking#. Click
HERE to track UPS packages.
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USPS packages require Tracking#. Please check your email for
Tracking#. Click
HERE to track USPS packages.
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Where can i
find information on EXCHANGE / RETURN?
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Click
here to view our Exchange / Return Policy, and information on
returning.
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How can I
check on my ORDER STATUS Online?
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You can view online everything about your order, including the
status of each item ordered. Click
HERE
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Why
does my record show BALANCE DUE even though I have provided credit
card data.
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You may see a balance due amount showing on your record even though you
provided us the payment information. This is because we often do not charge your credit card until the day of shipping, in case your order is not available.
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How
to convert foreign currency to U.S. currency?
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Click HERE
for currency conversion.
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Can
I see a dress in OTHER COLORS?
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We apologize for not having all colors mentioned showing on the item page, but all pictures we have are already online. Most of our dresses come in standard colors/shades. If not, it is mentioned on the page. For example, dark lilac is mentioned as "Victorian Lilac" or "Dark Lilac".
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Can
you send me COLOR SWATCH?
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We do not have any color swatches to mail out. Please use our
website.
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What
MATERIAL are dresses made of?
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Almost all dresses are made of polyester. Unless mentioned otherwise, material is polyester.
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WHERE
IS YOUR STORE?
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We are online store only. We have
office/warehouse located in San Jose California, about one hour south of San Francisco.
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If
item is SOLD OUT, how long would it take to be available again?
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If the dress is sold out, it usually takes about 2-3 months to be available again. We can only advise you to check our Inventory Check Request Form from time to time.
In response to that form, we sometimes mention the schedule of next
shipment if it is told to us by the factory.
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Do
you have PRINTED CATALOG?
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We do not have any printed catalogs available. Please use our website.
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Can
I place a PHONE ORDER?
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Orders taken over the phone sometimes have errors so we accept
orders online only. If you do not have access to online, please fax
us the order with complete information.
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HOW
LONG does it take to RECEIVE my ORDER?
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Items from our In-Store Inventory Database are available for immediate
shipping. Non-Instore items are ordered from the factories, and usually take about 5-7 business days for you receive.
Some made-to-order dresses take from 4-10 weeks.
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What
type of PAYMENTS are accepted?
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We accept credit card payments including Visa, MasterCard and
Discover. We also except Money Order / Cashier's Check and PAYPAL. Personal checks are not accepted.
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Where
can I find your COMPANY INFORMATION and BUSINESS HOURS?
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Click HERE
to view our company information and business hours.
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How
to get to your OFFICE/WAREHOUSE? Driving Direction
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Click HERE
for the map. You may come to our warehouse to pickup your
order. Please note that we are not open to general public, and we do
not allow customers to try on dresses.
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SIZE
CHART & MEASUREMENTS (What size should I get?)
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Please read carefully the page of the dress you are interested. Some dresses are measured differently, and it is mentioned on each page.
To determine your size, start with the waist size. WAIST SIZE is
most important, then BUST SIZE, then HIP SIZE.
For most dresses, height of dresses are made for person of height
5'7". Please keep in mind that alteration is
done in most cases for special occasion dresses.
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WHERE
are the dresses MADE?
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Most of our dresses are made in the U.S.A. Silk dresses and sequence dresses are imported from China.
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Wholesale
Information
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Our wholesale system is simple. Minimum total quantity is 20 pieces (any item), and wholesale cost is
30% off the prices shown on our website.
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Do
you SHIP to OTHER COUNTRIES? HOW MUCH?
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Yes, we ship world-wide. Click HERE
for the cost and delivery time.
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