Return / Exchange / Refund Policy
(Striving for the best policy in the industry, with "No Doubts Customer Service")

Click here to view POLICY for KID'S / GIRL'S DRESSES and ACCESSORIES

If item is Not Available or Sold out, you WILL NOT BE CHARGED.
You will not be charged if item is not available or sold out. Charging or "capturing" is done when item is shipped.
When your order is processed, your card will only be "authorized" showing "pending" status, which will drop off
automatically if not "captured".  The correct amount will be "captured" when item is shipped. Please be assured that we have sophisticated system for highly accurate and reliable accounting. If item is returned for exchange and replacement item is sold out, store credit will be issued.

WE ACCEPT RETURNS FOR STORE CREDIT!
Industry standard for special occasion dresses is that returns are not accepted due to the nature of the business (dresses are ordered for a special one time event). TheRoseDress emphasize on "Best Value and Service" and we want our customers to be TOTALLY, 100% SATISFIED with the purchase. We wish our customers a worry-free, memorable event in a perfect dress and we have dedicated past 10 years striving for the best customer service in this industry. We will serve you with the best return policy with the fastest, accurate and most available customer service. Our unique "No Doubts Customer Service" feature will allow you to know everything about your order every step of the way, including the process involved with returns / exchanges / refunds.

NON-RETURNABLE ITEMS
We accept returns on all of our merchandise, with only one exception:
Undergarments, Bra Cups, and Earrings (due to sanitary/health reasons).
Even our On Sale and On Clearnace items can be returned for exchange to other On Sale / Clearnace items.

HOW TO RETURN A MERCHANDISE
If not completely satisfied with your purchase, you may return it for store credit with a 10% restocking fee based on the price of the item. Due to the nature of the business, you must contact us within 5 days of receiving your order for a return authorization number. Merchandise must be postmarked within 5 days of receiving a return authorization number from us. When returned item is received, you will receive a "Return Item Received" email, and you will be updated via email every step of the return process per our "No Doubts Customer Service".

HOW TO EXCHANGE A MERCHANDISE
Please return the original item to us per our return policy above. Store credit will be issued after thorough inspection. We process returned items daily, and you will be notified by email within 1-2 business days after the receipt regarding your exchange / store credit. We fully understand the importance of speedy exchange, and we will make this happen faster (with detail information on the progress) than any other company in this industry.

IMPORTANT NOTICE & RESTRICTIONS ON RETURNS

• All items must be returned within 5 days. Returns postmarked after 5 days of your receipt date or missing a return authorization number will be returned at customer's shipping expense.
• The dress must be unworn and in the same condition as when receive. Any merchandise returned without original tags in original place, with any sign of being worn or used, any stain or smell (perfume / cigarette / body odor), or altered in any way will not receive any form of credit.
• Customers have to send it back and they are responsible for return shipping cost (may use any carrier). Please obtain a valid tracking number and save.
• If customer does not accept the merchandise returned, no store credit will be issued.
• Return/Exchange process is a vital part of our dedicated customer service and all items are thoroughly inspected before leaving our warehouse and after received from customer. Unauthorized returned merchandise will be returned back to the customer at customer's expense.

RESTOCKING FEE
There is a 10% restocking fee per item for size exchanges based on the price of the item. For example, if you need to exchange to a same item, same color but different size. There is a 20% restocking fee for exchange to a different color or different item.  There is a 30% restocking fee for cancellation after the item status show "ordered" on customer record page. "Ordered" status indicates that the factory has shipped the item already. Please understand that NONE of the designers accept returns in this industry, and this is a serious issue for formal wear business. Exchanges/returns are costly (item cost, shipping cost, processing time and cost), and we are striving for the very best we can do on this serious matter.

RETURN AUTHORIZATION REQUEST
To receive your return authorization number, simply use our LIVE-CHAT or CALL or EMAIL us.
IMPORTANT:  Please write clearly on the outside of the box your Returned Authorization Number.

Please print and fill-out the RETURN AUTHORIZATION FORM for returns.

RETURN ADDRESS
TheRoseDress.Com
2300 Zanker Road, #F
San Jose, Ca. 95131

ORDER CANCELLATION
Please understand that NONE of the designers accept returns in this industry, and this is a serious issue for formal wear business. Exchanges/returns are costly (item cost, shipping cost, processing time and cost), and we are striving for the very best we can do on this serious matter.

If item status is showing "Ready to Order" then you may cancel without any fee.
If item status is showing "Ordered", "Received" there will be 30% cancellation fee.
If item status is showing "Paid/Shipped" then it can not be cancelled.

International customers. We will do our best to keep the customs duty charge to minimum.
Please note that shipper is not responsible for customs/duty fees. However, we will do our best to keep your shipping cost lowest as possible.

Return / Exchange / Refund Policy
(Striving for the best policy in the industry, with "No  Doubts Customer Service")

www.TheRoseDress.com

SPECIAL ORDERS AND DELIVERY TIME
Our business and software system is designed for fastest and most accurate customer service & delivery possible.

EXPECTED DELIVERY TIME = ORDER TIME + SHIPPING TIME
(on average, it takes about 5-7 business days to receive your order)

THE ROSE can confidently say "We are OUTSTANDING on delivery of special orders". However, please be aware that inventory changes quickly and no retailer can 100% guarantee on delivery. It's possible that we may not be able to get your order. However, we understand the importance of fast delivery and our dedicated staff will do everything possible to get your order ASAP.

ORDER TIME: 2-5 BUSINESS DAYS
(order time for most items is 2-3 days)
SHIPPING TIME: SEE BELOW

DOMESTIC ADDRESS(Non-P.O.Box, Non-military)
	DAYS	1 Item	2 Item	3 Item	4 Item	5 Item	6 Item	+
STANDARD*	2-5	$15	$15	$20	$25	$30	$35	add $5/each
EXPRESS*	1-2	$30	$35	$40	$45	$50	$55	add $5/each
* value shipping (Doing our best to keep shipping cost lowest)           Click here to View DELIVERY TIME by STATE in DETAIL
DOMESTIC P.O.BOX & APO/FPO(Military)ADDRESS (If possible, please use non-P.O.Box address. Delivery time will be delayed. Thank you)
PRIORITY		$15	$20	$25	$30	$35	$40	add $5/each
INTERNATIONAL SHIPPING
		1 Item	2 Item	3 Item	4 Item	5 Item	6 Item	add $10/each
EXPRESS (Canada)	2-4	$45	$55	$65	$75	$85	$95	add $10/each
STANDARD (Canada)	5-8	$25	$35	$45	$55	$65	$75	add $10/each
EXPRESS (United Kingdom)	2-4	$55	$65	$75	$85	$95	$105	add $10/each
See below for all other countries.